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Frequently asked questions

Here is a knowledge base of common answers to questions around the use of all menstrual products

Watch our video as it answers most questions about how to use a menstrual cup.

Call us on 0800 692 876 (Monday to Friday between the hours of 9am and 2:30pm) if you need more menstrual cup support or help with anything related to menstrual product use. We value all questions and answer them as best we can. It is never an exact science but with practice and confidence you can easily become an expert menstrual cup user in no time!

More educational videos

We have seven videos that are excellent for educational purposes for all ages. 

Common Questions:

If you have a question that you cant see an answer to please contact us.

  • I dont know what size to buy!

    Now that can be tricky if you have never used a menstrual cup before! Make sure you give us a call on 0800 692 876 and we can help you find the right cup for your body, or READ MORE ...

  • How do I find my cervix?

    One of the first things to do when you are choosing a menstrual cup is to work out how to find your cervix. Here is some practical information to help you find your cervix and READ MORE...

  • How do I fold my menstrual cup?

    There are heaps of different folds you can use to help you insert your menstrual cup. We have easy to follow instructions READ MORE...

  • How do I clean my cup?

    Menstrual Cup cleaning is a piece of cake! It sounds tricky at first but as you get used to your cup you will find cleaning it quick and easy. READ MORE...

  • Prolapse

    Ever wondered what a prolapse is or what it looks like? Here are some visuals to help you better understand 5 different prolapses READ MORE ...

  • I have a tilted Uterus, can I use a menstrual cup?

    The uterus is the size and shape of a small pear, weighing around 113 grams. It is positioned upright with the cervix at its base. READ MORE ...

  • Vaginal pH

    What is Vaginal pH? What do I get holes in my period underwear? What causes my underwear to bleach? READ MORE ...

  • Medical Conditions

    What is Vulvadynia? Why does Endometriosis cause so much pain? What are the side effects of Polycystic Overy Sydrome? READ MORE ...

  • Silicone vs TPE

    Ever wondered what the difference between Medical Grade Silicone and TPE is? These are the most common materials used for READ MORE ...

Cleaning Products

Practical cleaning tips and products to help you keep you cup clean!


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Social Enterprise helping to end period poverty in New Zealand

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Major Supporter of The Good Fund

My Cup supports The Good Fund by donating menstrual cups to its mahi.

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